FREQUENTLY ASKED QUESTIONS

What country does the maison anami brand come from? Where does it produce?

Maison Anami is an Italian brand, each item is made entirely in Italy with Italian fabrics and accessories.

Will sold out sizes become available again?

Sold out sizes may become available again if requested, to do so you just need to search for the product you are interested in through the "shop" section of maisonanami.com and select the desired size, a button will appear with the words "request". Click it to be notified by email when the size becomes available again.

Are the drops seasonal?

Our drops are seasonal, follow us on social media to stay informed about upcoming releases.

When will I receive the goods?

Delivery times depend on the destination, usually orders are processed in 1-3 working days and then shipped.

All additional information relating to shipments can be found in the dedicated area .

How much are the shipments?

Shipping costs vary depending on the destination. During checkout you will have the option to calculate shipping costs based on where you are located.

All additional information relating to shipments can be found in the dedicated area .

Do you ship everywhere?

We ship mainly to Europe, contact us via email customercare@maisonanami.com to arrange a shipment outside the EU

What to do if I want to exchange or return a product?

If you are not satisfied with the product, contact us within 10 days to take advantage of the free return or exchange service of an item.

All additional information relating to shipments can be found in the dedicated area .

How can I track the shipment of my item?

All the details regarding the status of your order can be found in the Track your order section on the maisonanami.com website.

Can I cancel or change an order?

If your order has not yet been processed we will be happy to help you cancel or modify your order, contact us at customercare@maisonanami.com

What are the care instructions for the garments?

All information regarding the care of the purchased product can be found on the label attached to your item.

What payment methods do you accept?

Payment for your order can be made with the following payment methods:


  • Wire transfer
  • Credit card
  • Cash on delivery (+€5)
  • Paypal
  • Klarna